FAQ

Pokeworks is committed to sourcing 100% of our eggs (shell, liquid, and egg products) from cage-free sources throughout all our global operations for all owned, managed, and franchised properties by the end of 2023 and will publish annual progress reports towards this commitment.

No, points are not awarded from gift card purchases. Instead, they will be awarded when you redeem the gift card for food or drink purchases.

You can earn points and redeem rewards at any participating location in the United States. Click here to see all locations that are part of the rewards program. Excluded locations include some of our ghost kitchens and international locations.

No, you may only use 1 reward per order.

It’s simple. After you sign up for Pokeworks Rewards on the app or website, link your payment card to your account and automatically earn points when you use your card at Pokeworks in-store, online, or in the app! No scanning needed.

Paying with cash? No worries! Just save your receipt, take a photo (or screenshot for online orders), and upload it to your account on the app or email it to guest.support@thanx.com to get your points.

No way! We have a web ordering site that you can use to place orders or you can simply come visit us at a store. Just don’t forget to link your card to your account to automatically earn points when you use your card at Pokeworks or save your receipts and email them to guest.support@thanx.com to get your points.

We have a wide variety of ingredients including vegetarian, vegan and gluten-free options. Our menus include allergen information to help guide you when ordering.

Please click here for more catering information like package sizes and prices.

Absolutely! Our Poke Your Way allows you to build your bowl, burrito or salad just the way you like it with our customizable menu and selection of bases, proteins, mix-ins, toppings and sauces.

Setup is not included in your catering order. Our packages come ready-to-serve, so setting up will be as easy as 1,2,3.

We deliver within different distance radiuses around our restaurants. To confirm if delivery is available in your area, click here.

Delivery is always FREE for orders of $35+. For orders under $35, the delivery fee is $1.99.

Yes, check the link in your order confirmation email.

When you order delivery, it’s sent to our restaurant team and courier partner right away, so it can get to you quickly. That makes canceling orders tricky. If you really must cancel, please try calling the restaurant you placed the order at directly.

Yes! Pokeworks gift cards can be purchased online here: the Pokeworks e-gift card page

Unfortunately, gift cards are non-refundable. Gift cards never expire and can be redeemed in restaurant, online, or in the Pokeworks App.

When you order delivery, its sent to our restaurant team and courier partner right away, so we can get it to you quickly!  Delivery times may vary based on your location and volume of orders at the store.

If you placed your order through Pokeworks.com or the Pokeworks app, our team is ready to help. Fill out this form to give us feedback about your experience. For issues or questions about orders from a third party delivery partner, please contact them directly for assistance.

At Pokeworks our goal is to promote a healthy lifestyle and diet by serving Hawaiian-influenced poke bowls and poke burritos using the freshest, sustainable ingredients. Founded in 2015 by a group of friends with a shared vision for creating flavorful food, Pokeworks provides an atmosphere and opportunity for learning and growth based on our core values but especially Practice Aloha to spread love, kindness and compassion. If you have a passion to serve others and love the idea of living a healthy lifestyle, please email info@pokeworks.com to learn about employment opportunities near you.

Sign up on our website or on the app to become a Pokeworks Rewards member and earn points with every purchase. You earn 1 point for every dollar spent when you place an order using your rewards account online or on the app. You’ll be able to redeem delish rewards, and enjoy exclusive perks and drops!

Please visit our nutrition page to download nutritional information.

Click here to start a catering order or call the Pokeworks restaurant you would like to order catering from.

Our new Build-Your-Own catering is fully customizable. Choose the protein, bases and toppings you want. We have poke packages for all group sizes!